INFORMATION & CUSTOMER CARE
INFORMATION
PAYMENT OPTIONS
Airtel Money: 0999162808
Mpamba:
Bank: National Bank – 1010966805
DELIVERY
1. Delivery costs are borne by the customer
2.Delivery times:
-Lilongwe: 24-72 hours
-Outside Lilongwe: 2-5 working days
SHOPPING GUIDELINES
🛍️ *Step 1: Confirm Availability*
Send a DM (forward) of the item you’d like to order to confirm availability.
🛍️ *Step 2: Confirm Size*
Ensure you confirm your size or send a picture for size confirmation.(We do not do refund if an item did not fit)
🛍️ *Step 3: Make Payment*
Make payment within 24 hours of availability confirmation. Failure to do so may result in the item being sold to the next customer.
*Important Notes*
– No refunds for payments made without confirming availability. You’ll need to select a replacement item.
– Delivery costs are borne by the customer.
– Delivery times:
– Lilongwe: 24-72 hours
– Outside Lilongwe: 2-5 working days
Your Feedback Matters
Please let us know how we can improve our service to better serve you, our valued customers.
RETURNS
Return & Exchange Policy;
We want you to be satisfied with your purchase from our Kaunjika store. While we do not offer refunds, we provide the following options to ensure a smooth shopping experience:
1. Eligibility for Exchange:
• Exchanges are accepted within 7 days of receiving your order.
• Items must be in their original condition: unworn, unwashed, and with all original tags attached.
• Sale items and services like outfit selection or decluttering are nonexchangeable.
2. Exchange Process:
• To request an exchange, please contact us at [your contact information] with your order details.
• Once approved, you’ ll receive instructions on how to return the item for an exchange.
• The cost of return shipping for the exchange is the responsibility of the customer, unless the item was defective or incorrect.
3. Store Credit:
• If you’re unable to find an item for exchange, we offer store credit equal to the value of your original purchase, which can be used for future orders.
4. Condition of Returned Items:
• Items returned for exchange must be in the same condition as received. Any signs of wear, damage, or alteration will void the exchange eligibility.